DirectPort

Delete your DirectPort account

Request deletion of your account and the data linked to it. We confirm it’s you by email, deactivate access within 7 days, then remove your data.

App DirectPort Developer DirectPort Android · Google Play

How deletion works

  1. Send a requestEnter the email you use to sign in to DirectPort below.
  2. Confirm it’s youClick the link in the verification email we send to that address.
  3. Access is switched offWithin 7 days of confirmation. Your data is queued for deletion.
  4. Deletion completesAfter the retention periods below. We email you a final confirmation.

Request deletion

We’ll send a verification link to this address before anything is deleted.
Enter the email address you use to sign in.

Deletion requested

Check your inbox for the verification email. Nothing is deleted until you confirm.

Changed your mind? Reply to that email within 7 days to cancel.

What’s deleted and what’s kept

Deleted

  • Account profile and sign-in data
  • Content you created, such as vessels, voyages and templates
  • Uploaded files and stored documents, unless the law requires us to keep them
  • Usage analytics that aren’t essential

Kept for a limited time

  • Financial records like invoices and tax documents, up to 7 years where EU accounting law requires it
  • Security and audit logs, up to 12 months to detect fraud and abuse
  • Encrypted backups, overwritten on a rolling basis within 30 days

Timeline after you confirm

  1. ≤ 7 daysAccess deactivatedCounted from when you verify your email.
  2. ≤ 30 daysPrimary data deletedCounted from deactivation.
  3. ≤ 30 daysRemoved from backups
  4. ≤ 12 monthsRemoved from security logs
  5. ≤ 7 yearsFinancial records purgedOnly where statutory retention applies.

Your data and contact

Get a copy of your dataAsk before deletion, in the notes above or by email.
Data protectionprivacy@directport.eu
Privacy policydirectport.eu/privacy

Questions

Can I cancel a deletion request?

Yes. Reply to the verification email before your access is deactivated, which happens within 7 days.

I signed in with Google or Apple. What do I enter?

Use the email address from that Google or Apple account. We verify by email whichever way you sign in.

Can I delete a whole organisation with several users?

Only tenant owners and admins can request organisation-wide deletion. Enter the tenant name in the form.